How do I retrieve offline tracks for my session in adobe audition cc2015

Hi there,
My first ever post, so please be gentle…I’m looking for some help with “offline” tracks in Adobe Audition cc2015.
I’ve a slight problem with some of, not all, music uploads that I’m working with in Adobe Audition, namely:
when I try to drag and drop the track from the File window and put it into the Multitrack, I get a message saying the track is “offline” and it doesn’t open (just a flat line where the track waveform should be). As said, this doesn’t happen with all the tracks, just some. I can see that the music file is there etc. but, for whatever reason, I get the “offline” message and no track.
I’ve looked for and searched the Adobe Audition support forum but with no luck. The closest I’ve got is with a Posting I found: How do I retrieve offline tracks for my session in adobe cs6 audition? - which goes on to say: The fix should be simple - put them back in the Files tab, and they should be available again and not show as offline. If they still don’t show, then if you highlight each clip and go to the Properties tab, it will be listed, and there will be an option to relink the media.

I tried this but it didn’t work AND, to be honest, I didn’t understand the part of going to the properties and looking for an option to relink.

Any help/ advice would be much appreciated.
Many thanks,
JohnH.

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Hello @JohnH, I found this article that seems that be perfect for you. I hope it solves the problem. If not, let us know.
"Audio Files Offline when Added to Multitrack Session in Adobe Audition CC

Audio files can show up as offline when added to a multitrack session in Adobe Audition CC if the drive the session is saved to does not have space for a conformed audio file. Saving the session to a new location with significant free space and re-adding the file to the session should solve the issue.

Audio files can show up as offline when added to a multitrack session in Adobe Audition CC. The likely culprit of this issue is that the multitrack session has been saved on a student network share “M:/” drive or another drive that is nearly full. When an audio file is added to a multitrack session and the file’s sample rate does not match the sample rate of the session, Audition automatically creates a “conformed” audio file with the session’s sample rate and stores it in a “Conformed Files” folder that is created in the directory where the session is saved. The student “M:/” drives are very small and do not have room for many of these files, and if there is not enough room on the drive to save the newly created conformed audio file, the file shows up as offline in the multitrack session’s timeline, shows no waveform, and cannot be edited or played back. Unfortunately, Audition does not show an error message to indicate that a lack of space on the target drive is the issue, so it can be very confusing to the user when this error occurs.

To fix this issue:

  1. Remove the offline audio clips from the multitrack session (select and delete them off the timeline).
  2. Save the multitrack session to a different location with sufficient free space (File>Save As…)
  3. The audio files should now show up properly when re-added to the multitrack session"
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Hi Juan,

Thank you so much for getting back to me and I’ll try this tomorrow and let you know how I get on.
Much appreciated,
JohnH

You are welcome John (my name in english :wink: )

Hi Juan,
I tried sending the attached message the other day but don’t think it got through. I just wanted to let you know that I appreciate you taking the time to respond and to say that your advice was spot on. So, many thanks again, have a great weekend and here’s my original message:

Hi Juan,
Just to thank you again for your help and Yes, it worked. Saving the multitrack to a different place did the trick.

Many thanks,
JohnH.

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I’m glad that works @JohnH. That’s why this site is for. Great weekend to you too.
Cheers! :sunglasses:

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