Hi Mike, thank you, and thank you for trying to help me. Apologies too for my slow reply i had some time off in half term.
I have tried to increase the levels as you suggest and i have had a little success but i still have issues. I will attached some Jpegs to show you what i have done. First in 1.jpg you will see the levels that i have raised. i think that raising the levels for Google Chrome helped the most as that is where i am trying to record from. i have also tried raising the system levels as shown in 2.jpg. i have tried different levels and they do not seem to make much difference to the audio quality. i still need to normalise to -3db, though less so the higher this level is set. i have also attempted to change the audio quality as shown in 3.jpg, but if i try to change it to above 48000 Hz then i get the error message in audition that i have also shown (even if i create a new audio file at the same specification).
I have made a very brief mp3 showing the problem i am having. The first piece of audio is the best quality i have recorded in audition, and the second segment is the quality i get when i play the music i am trying to record in chrome!
If you have any more idea of what i could do to fix the problem please do let me know, and thanks again for trying to help!